Return Policy

30-Day Return Policy

If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be unopened, unused, in their original packaging, and in resalable condition. Proof of purchase is required.

Items purchased as part of a bundle must be returned as a complete bundle. Partial bundle returns are not accepted.

How to Start a Return

To request a return, please visit the Returns Portal and submit your return request using your order information. Follow the instructions in the portal to select the eligible item(s) you would like to return and complete your request.

Once your return is approved, you will receive instructions on how and where to send your package. Items sent back without first submitting and receiving approval through the Returns Portal will not be accepted.

Unless the return is due to an error by Horizon Group USA, a $10.00 return fee ($6.50 return shipping and a $3.50 restocking fee) will be deducted from your refund.

Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, contact CUSTOMER.SERVICE@hgusa.com within 30 days of receiving your order.

Please include your order number, a brief description of the issue, and a photo of the damaged or defective item when applicable. Once the issue is reviewed and approved, we will issue a refund. Please do not return a damaged or defective item unless instructed to do so by Customer Service.

Exchanges

We do not offer direct exchanges. If you would like a different item, please complete an eligible return and place a new order.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact CUSTOMER.SERVICE@hgusa.com.

Questions

For any return questions, contact CUSTOMER.SERVICE@hgusa.com.